MimBop Support & Help
Response time: Within 24-48 hours
Need help with microphone permissions, party room matchmaking, audio scoring, or reporting bad actors? Find answers and direct support here.
1. Contact Support
You can reach our team anytime at [email protected] or [email protected].
When reaching out, please specify your device model, OS version, and a brief description of the issue to help us resolve it quickly.
2. Microphone & Audio Troubleshooting
If MimBop is not detecting your voice or scoring fails to start:
- iOS: Open Settings → Privacy & Security → Microphone, and ensure MimBop is enabled.
- Android: Open Settings → Apps → MimBop → Permissions → Microphone, and select "Allow only while using the app".
- Acoustics & Distance: Avoid holding the microphone too close to your mouth to prevent clipping. Speak in a moderately quiet room for optimal DSP score accuracy.
3. Room Codes & Multiplayer Connectivity
If you are unable to connect to a friend’s game room:
- Verify that the 6-character room code is entered accurately (e.g. MIMBOP).
- Confirm that the host has not already started the match or closed the lobby.
- Ensure a stable Wi-Fi or cellular data connection. Restricted corporate or school networks may block UDP relay traffic.
4. Reporting Unwanted Players (UGC Safety)
If a player in your party behaves inappropriately:
1. Tap the Mute button next to their name to immediately silence them.
2. Tap Block to permanently avoid matchmaking with them in the future.
3. Tap Report to send an audit log to our moderation team for review.
5. Reset Progress & Data
You can wipe all local scores, coins, and settings at any time via in-app Settings → Reset Progress.