LevelUpStudy Support

1. Contact

• Email: [email protected]
• WhatsApp: +90 546 400 56 58 (https://wa.me/905464005658)

When reporting a bug, include your username, iPhone model, iOS version, app version and roughly when the problem happened — it makes the issue far quicker to find.

2. My session was not saved

A session is only recorded when you finish it with "Finish and save"; a cancelled session earns no points. If the app was closed mid-session, the pending session is recovered and completed automatically the next time you open it.

If you had no internet connection when the session ended, the record may not have reached the server. Check your connection and reopen the app — recovery runs automatically at launch.

3. My streak reset or looks wrong

The day boundary follows Istanbul time, not your device clock. If you study in another time zone, the day may roll over earlier or later than you expect.

A day with no completed session resets the streak; a "freeze" covers a single missed day. If you are convinced the count is genuinely wrong, send your username and the date and I will check the records.

4. I cannot sign in

The app only supports Sign in with Apple. Make sure you are signed in to iCloud and that LevelUpStudy has not been removed under Settings > Apple Account > Sign-In & Security > Sign in with Apple.

If you revoked access earlier, you can simply sign in again; as long as the account was not deleted, your study history is still there.

5. I watched an ad but got no bonus points

The rewarded ad is optional and can be claimed once per session. When no ad is available the button stays inactive — try again in a few minutes. The bonus is not granted if you close the ad before it finishes.

6. I want to delete my account

The account deletion step under Profile > Settings permanently removes your account and all study data from the server. It cannot be undone.

If you cannot access the app, send the same request to [email protected] with the details tied to your account.

7. Feature requests and bug reports

The roadmap is largely shaped by user feedback: subject-level statistics, pomodoro cycles and live study rooms all arrived that way. If something is missing, tell me — even small suggestions often make the next release.