Kalecik Support & Help
Response time: usually within 48 hours
Having trouble with saves, photos, sound or the controls? Here are fixes for the most common situations and a direct way to reach the developer.
1. Contact
For questions, bug reports and ideas, write to the developer directly at [email protected].
Mentioning your device model (e.g. iPhone 15), your iOS version and a short description of the problem, plus a screenshot if you have one, helps us fix it faster.
2. Castle Saves & Progress
- Your village is saved automatically after every change; there is no need to save by hand.
- The save is kept on your device only. There is no cloud sync, so your village does not move to another iPhone or iPad by itself.
- When you start a new village, the previous one is kept; bring it back with “Back to the previous village” in the settings (the gear button).
- Deleting the app permanently deletes your village save too.
3. Photo Mode & Your Photos
- Enter photo mode with the camera button; the interface hides, and pressing the shutter saves the shot.
- The first time, iOS asks for permission to add to Photos. If you allow it, shots go to Photos too (Kalecik cannot read your library).
- If you didn’t allow it, shots are in Files › Browse › On My iPhone › Kalecik › photos. You can turn the permission on later in Settings › Kalecik › Photos.
- Deleting the app deletes the shots in the app’s folder; the ones added to Photos stay.
4. Controls
- One finger uses the selected tool: wall, house, tower, nature, path, terrain or eraser.
- Two fingers rotate the camera, and pinching zooms. Put two fingers side by side and drag up for a bird’s-eye view.
- Tap a building for handles: resize it, add floors, change its colors.
- Undo and redo (bottom left) keep your last 60 steps.
5. No Sound?
- In the settings (the gear button), check that Music and Sound effects are on. Long quiet gaps between music pieces are intentional.
- Turn up your device volume, and if headphones or a Bluetooth speaker are connected, check whether the sound is going there.
- If it still does not work, fully close the game and open it again.
6. Privacy
Kalecik never connects to the internet and collects no data. See the Privacy Policy page for details.